SMS Terms & Conditions

Effective Date: July 14, 2026  |  Last Updated: July 14, 2026

These SMS Terms and Conditions govern the text messaging program operated by Texas Diabetes & Wellness Clinic (“Clinic,” “we,” or “us”). By providing your mobile phone number and submitting a contact or lead form, you agree to receive text messages from us as described below.

1. Program Description

Texas Diabetes & Wellness Clinic uses SMS/text messaging to communicate with prospective and current patients who have requested information or submitted a contact form. Text messages sent through this program may include:

• Welcome messages and appointment scheduling outreach after you submit a contact or lead form
• A link to complete your secure patient intake form
• Appointment reminders and confirmations
• Follow-up messages if we have not heard back from you
• General health information and clinic updates relevant to your care

We do not send promotional marketing blasts to general audiences. All messages are sent to individuals who have provided their contact information and expressed interest in our services.

2. How You Consent

You provide your consent to receive text messages when you:

• Submit a Facebook or Instagram lead advertisement form that includes our SMS consent disclaimer, or
• Complete and submit a contact or appointment request form on our website at texasdiabetesandwellnessclinic.com where SMS consent language is displayed before submission.

Consent is not a condition of receiving healthcare services.

3. Message Frequency

Message frequency varies based on your interaction with the clinic. For new patient inquiries, you may receive up to 6 messages in the first 7 days (initial outreach, time-preference request, intake link, and up to 3 follow-up reminders). After your first appointment is scheduled, messaging frequency decreases to appointment reminders only.

4. Opt-Out Instructions

You may opt out of our text messaging program at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further texts will be sent to that number.

You may also opt out by calling us at (713) 581-4237 or emailing us at info@texasdiabetesandwellnessclinic.com and requesting removal from our text list.

Opting out of SMS messages does not affect your patient relationship or care with the clinic.

5. Help

If you need assistance, reply HELP to any message from us, and you will receive a response with support options. You may also contact us directly:

• Phone: (713) 581-4237
• Email: info@texasdiabetesandwellnessclinic.com
• Address: 21720 Highland Knolls Dr, Katy, TX 77450

6. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Texas Diabetes & Wellness Clinic does not charge any fees for participating in our text messaging program; however, your carrier may charge for text messages or data usage. Contact your mobile carrier for details about your plan’s messaging rates.

7. Supported Carriers

Our SMS program is available on most major U.S. carriers including AT&T, Verizon, T-Mobile, and others. Carrier support is not guaranteed on all networks. The Clinic and our SMS provider (Twilio, Inc.) are not responsible for undelivered messages due to carrier issues.

8. Privacy

Your mobile phone number and information provided through our contact forms are used solely for the purposes described in these terms. We do not sell, rent, or share your mobile number with third parties for marketing purposes. For full details, please review our Privacy Policy.

9. Changes to These Terms

We may update these SMS Terms from time to time. Material changes will be communicated via text message or posted on this page with an updated effective date. Continued participation in the program after changes are posted constitutes acceptance of the updated terms.

10. Contact